Payment & Delivery

We offer a free payment plan for customised orders to help you budget. You pay 50% on placing the order and 50% prior to dispatch. However, you can pay in full if you wish. Payment is by bank transfer. Prices are exclusive of VAT of 20% and postage will apply in some cases, please ask for details. If you are one of our friends in the neighbouring European countries, we will not charge you UK VAT but you will be responsible for meeting any import fees and local taxes in your own country. We can discuss this when you place your order.
We use Parcelforce Worldwide for our large items and large orders. The cost for delivery will be based on how many parcels are sent, their weight and dimensions. For our smaller items we use Hermes tracked. We do not make any profit from postage costs and often we include free postage based on the cost of your order. Look out for free postage!
Where possible we request our couriers to send you a text and / or email on the day of delivery to advise you of a timed delivery slot. Not all services offer this facility but we will inform you if it does. We will ask your permission to share your mobile number or email with our couriers.
Please note, we will not dispatch orders until the balance is received in full. The contents of your order remain our property until your balance is paid in full.
We strongly advise you not to book any party's or photoshoots before your tents / accessories arrive. We do encounter delays accessing timber and fabrics and delays to courier deliveries all of which our outside our control. We will advise you if we expect any delays with your order.
All orders are customised to your requirements. We do not keep any stock. Therefore once you pay your deposit, it is non refundable once we have cut the timber or fabric. Orders can only be returned if they are damaged, not fit for purpose or there is a manufacturers fault. We fully honour your rights under the Consumer Rights Act 2015 & The Consumer Protection (Distance Selling) Regulations 2000.