We know how excited you are and want to buy your play tents for your business as soon as possible! All our beautiful play tents are handmade to your specification in our rural workshops here in Great Britain. We do not carry a stock of ready made tents. All orders are custom orders and tents are not available to buy direct from our website. Our prices are for the frame and a cover of your choice.
So these are the steps below to follow:-
- Decide which tents and accessories you want to buy from the options on our page 'Our Play Tents' which you will find in our menu.
- When you are ready to order, message us on the website or via our Facebook page. We can discuss your order, give you an all inclusive quote and a lead date .
- If you agree with the price and delivery date, we then give you access to the Customer Order Form on our website which you fill in and submit to us. We will then send you an invoice for you to pay.
We offer a 50/50 free payment plan where you pay 50% on placing the order and 50% just prior to dispatch. You can pay in full if you wish. We ask that the first payment is made within 24hrs of receiving the invoice otherwise we will cancel the order. Payment is by bank transfer.
UKCA / CE Compliance Assurance
All our tents are delivered with the following proof of UKCA / CE compliance we are required to give you. This is the minimum Trading Standards will require proof of compliance should they inspect you:-
- A UKCA / CE mark on the wooden frame.
- A sewn in UKCA /CE marked label with our address details & care instructions on the canopies
- Emailed instructions on how to build your tents, with photographs and all the statutory hazard warnings we are obliged to provide so you can warn your customers how they should use your equipment.
- Emailed copy of our UKCA / CE Declaration of Conformity including a coloured photo of the tent style you purchased. We do not have to provide this to you by law, but we do because we are very proud of our compliance credentials.
- In accordance with the Toy (Safety) Regulations UK 2011, we test each and every accessible component of our tents and perform regular re-tests to ensure continued product compliance. All our component's are in compliance with the latest BS EN71 part 3 +2019 (chemical migration limits)
- We do not sell frames without covers. We only sell tents comprising a frame and cover of your choice as they are a complete toy. Once you purchase our tents you may buy spare covers. We do not supply covers for tents made by other manufacturers. This ensures our tents remain in compliance with the Toy (Safety) Regulations UK 2011.
CUSTOM ORDERS - Payment, Fulfilment & Delivery
We offer a free payment plan for customised orders to help you budget. You pay 50% on placing the order and 50% prior to dispatch. However, you can pay in full if you wish. Payment is by bank transfer. Prices are exclusive of VAT of 20% and postage will apply in some cases, please ask for details. If you are one of our friends in the neighbouring European countries, we will not charge you UK VAT but you will be responsible for meeting any import fees and local taxes in your own country. We can discuss this when you place your order.
We use Parcelforce Worldwide for our large items and large orders. The cost for delivery will be based on how many parcels are sent, their weight and dimensions. For our smaller items we use Hermes tracked. We do not make any profit from postage costs.
Where possible we request our couriers to send you a text and / or email on the day of delivery to advise you of a timed delivery slot. Not all services offer this facility but we will inform you if it does. We will ask your permission to share your mobile number or email with our couriers.
Please note, we will not dispatch orders until the balance is received in full. The contents of your order remain our property until your balance is paid in full.
We strongly advise you not to book any party's or photoshoots before your tents / accessories arrive. We do encounter delays accessing timber and fabrics and delays to courier deliveries all of which are outside our control. We will advise you if we expect any delays with your order.
All orders are customised to your requirements. We do not keep any stock. Therefore once you pay your deposit, it is non refundable once we have cut the timber or fabric. Orders can only be returned if they are damaged, not fit for purpose or there is a manufacturers fault. We fully honour your rights under the Consumer Rights Act 2015 & The Consumer Protection (Distance Selling) Regulations 2000.
